So when I say that - as a clinic - we were only functioning at 50 percent or less, I’m being generous. It’s as if the whole staff had made an agreement that we would only keep the clinic open for half a day - although our veterans are waiting 30 days for follow up care, they’re waiting 25 days for their first appointment. That was what I encountered.

Jose Mathews, Charlie Brennan radio show, May 20, 2014